Guarantee &
after-sales service

The assortment of our products in store is not guaranteed. However for specific products (mentioned before purchase), there is a guarantee: 1 or 2 years guarantee, depending on the product, from the date of purchase, subject to normal usage conditions and adherence to the instructions for use recommended by the manufacturer. In the event that the product needs to be repaired during this guarantee period, the repair will be undertaken by our after-sales technicians providing that: the product has not been subjected to shock, immersion, etc. the problem has not been caused by inappropriate handling, fair wear and tear or failure to maintain the product (e.g. clogging); the product has not been repaired in any way by any after-sales service other than that of our store or been interfered with by any person not approved by the seller; the product has not been modified in any way from its original condition.

Specific products with guarantee

  • Products purchased at Atoo Electronics

    Products purchased in our store called "specific" (the guarantee has been mentioned before purchase). Please note that the majority of our products do not contain a guarantee. We guarantee the highest quality of products purchased from our store. We keep record of the all orders you place. If you are not satisfied with the quality of your purchase, please contact us and send us your comments.

  • Products with invoice

    When you pay for the product you have chosen, you get the invoice check. It’s an important document, so please save it until the end of guarantee period(for specific products with guarantee).

  • Products with not damaged original packing

    All products bought at our store are delivered to you in the original packing. Please save it till the end of warranty period because if you decide to return the item for some reason, it should have the original packing that is not damaged in any way.

  • Not damaged products

    If the products are not damaged in some or other way, they are liable to warranty. So, please, try not to drop, submerge them into liquids, tear or disassemble them. Just turn to our warranty service managers for help and they will answer all your questions as to the return and repair policy.

  • Products that were not repaired by third parties

    If the products you return to our store have not been repaired by the third parties, they are liable to warranty. Don’t go to the street corner repairing office that is close to your house. Talk to our warranty technicians first, they are here to help you with any problem you may face.

  • Products that were not used longer than their warranty period

    Contact our service center via telephone, email or online chat. You will get all necessary instructions on how to deal with the issue. We promise to handle your claim quickly.

Change and Return

If you are not satisfied with your purchase, if you have a warranty claim or if a product needs to be repaired, you must contact us before returning the product(s) to us.